Global PCH Solution

PCH is a cloud-hosted platform designed to support many different financial services including, but not limited to, mortgage loan applications and insurance products in verticals such as healthcare, life, property and casualty, dental, and auto. PCH facilitates the end-to-end process from application/first notification to payment. The platform enables all stakeholders involved in the process to view and perform all associated transactions in a single application.

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How IT Works

Portal

Support registration for users to access the application and perform actions

Supports structured and unstructured document ingestion

Uses tools to track the status of submitted documents

Manages information easily through an interactive dashboard

View reports

Data Extraction & Aggregation

Extracts structured and unstructured data received via portal leveraging technology like OCR\ICR Summarizes content based on business requirements and route to workflow downstream processing

Manages document processing prioritization with the support of business rules

Data Enrichment

Supports early identification and routs claims to specialists for processing

Business Rules

Features a repository of business rules for all Insurance verticals with ability to dynamically configure based on business outcomes

Supports ease of change management

Improves accuracy of processing and shortens TAT

Workflow

Allows business entities to receive the process through a configurable global workflow platform

Allows tracking for case management business functions through a seamless channel of integrated business products solutions

Payment Gateway

Features end-to-end payment processing capabilities

Supports multiple payment modes and transactions

Manages payments through different channels to ensure faster cash deposits and collections: online, mobile, automated clearing house, etc.

3rd Party Integration

Supports ease of integration with client third party systems or databases to perform business functions Enhances productivity with the help of auto lookup

Analytics

Supports automated engagement, decisioning and actionable intelligence

Supports enhanced decision-making

Natural language processor supports sentiment analysis

Supports predictive analytics

Unified Communication Services

Features intelligent communication and presentment for automated engagement and response though any media channel such as SMS, chat, voice, print, email, and mobile

Provides interactive web dashboard for users to view all process metrics and key performance indicators for better decision making

BoxOffice

Stores an organized collection of the data, information or documents processed within PCHGlobal in a centralized, highly secure, and compliant environment for future reference

Offers backup and restoration to ensure business continuity in any event
  • Portal
  • Data Extraction & Aggregation
  • Data Enrichment
  • Business Rules
  • Workflow
  • Payment Gateway
  • 3rd Party Integration
  • Analytics
  • Unified Communication Services
  • BoxOffice

25

YEARS OF EXPERIENCE

120+

SERVICE CENTERS WORLDWIDE

100+

INSURANCE CLIENTS ACROSS VERTICALS WORLDWIDE

40/100

TOP GLOBAL BANKS

SECURITY

WE FOLLOW ALL INDUSTRY STANDARDS AND COMPLIANCE REQUIREMENTS IN OUR PROCESSES

PCH Values

COST CONTAINMENT & VALUE ENHANCERS

  • Achieve increased productivity by reducing repetitive tasks and by enabling clean submission
  • Achieve consistent quality through process triggers
  • Provide multi-lingual capabilities
  • Provide constant correction feedback through analytics from each downstream process resulting in overall process improvement
  • Manage change requests within workflow with trackers to minimize time and cost
  • Achieve quicker ROI

Business Values

Deployment

  • Configurable capabilities with very short deployment cycle
  • Minimal capital investment
  • Training & helpdesk support
  • Certifications from Banking, Financial & Insurance industry
  • Environment deployment certification from US federal and state agencies including VA and other agencies

Certifications

Models

  • One time Implementation\Setup Cost & Ongoing Transaction Price
  • Minimum monthly User License fee & Ongoing Transaction Price

WHAT'S NEW

Latest News

PCH Global Launched for European Market

Launched PCH Global insurance platform on cloud for the European market; working with Rio Tinto

PCH Global Website Enhancement

PCH Global portal enhanced with new look and feel with responsive design

PCH global Mobile apps

PCH global to launch mobile apps for communication between provider and member

Blog Post

BPO Challenges in Healthcare Claims Processing
Leaders in healthcare have long recognized the challenges involved in claims processing. Healthcare payers and benefit administrators have begun to focus on the front-end process to help reduce operational costs, increase adjudication and first-pass rates, and improve overall customer service.

press release

Not Just a K-12 Issue: New Anonymous Reporting App Helps Higher Learning Campuses Proactively Report Issues
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